Set a support email
Choose where buyers’ replies reach you, and show a contact address on your shop.
Buyers reply to the emails they get about their orders. Your support email is where those replies go, and it’s shown on your shop so people can get in touch. Without one, your shop shows no contact email, and replies go to the address you sign in with.
- In Settings, go to Support email.
- Under New support email, enter the address.
- Choose Send link.
- Open the link we email to that address.
What happens next
The address takes over once you open the link: it shows on your shop, and buyers’ replies go to it. You can use your sign-in address, or another one, such as a shared inbox.
Remove it
- In Settings, go to Support email.
- Choose Remove website contact email.
Your shop then shows no contact email, and buyers’ replies go to your sign-in email.
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